Frequently Asked Questions
Everything you need to know about shopping with Big Ray's.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a return shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express 2-day shipping is available at checkout for an additional fee.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring your favorite fitting garment and comparing it to our measurements for the best fit.
Do you ship internationally?
Yes, Big Ray's ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.